ModelRefs / Refund Policy
Refund Policy
The ModelRefs refund policy: what is refundable and what is not, the window in which a refund can be requested, and how to request one.
Overview
New ModelRefs subscriptions carry a 30-day refund. The summary below is the operative policy: what is refundable, how to ask, how long settlement takes, and the cases that are excluded.
Nothing here limits a statutory consumer right, including EU and UK rights of withdrawal where they apply.
Refund policy
30-day refund on new subscriptions
If you are not satisfied within 30 days of your initial purchase, contact us and we will refund the amount paid for that billing period.
How to request one
Email [email protected] from the address on your account, with the order ID from your Paddle receipt and the reason. We respond within two business days.
How refunds are issued
Refunds are issued by our payment processor, Paddle, to the original payment method. Bank settlement typically takes five to ten business days.
Renewals
Cancel before your next billing date from the billing page to avoid a renewal charge. If you notice a renewal charge within 14 days, contact us and we will review it and, where reasonable, refund the unused period.
Exceptions
Refunds are not provided for accounts terminated for breach of the Terms, for usage-based overage beyond plan quota, or for custom Enterprise contracts, which are governed by their own terms.
Statutory rights
Nothing in this policy limits any statutory consumer right, including EU and UK rights of withdrawal where they apply.
Questions: [email protected].
Continue your research
Use these connected ModelRefs sections to compare alternatives, inspect implementation paths, and review the evidence and governance boundaries relevant to Refund Policy.